Terms of service

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Silkiderma regarding your use of our website and the purchase of our products.

1. Intellectual Property & Proprietary Rights

All content on the Silkiderma website—including but not limited to text, high-resolution imagery, logos, product names, and chemical formulation descriptions—is the exclusive property of Silkiderma.

  • Restricted Use: You are granted a limited license to access the site for personal shopping. Any reproduction, "scraping," or distribution of our aesthetic or technical content for commercial purposes without express written consent is strictly prohibited.

2. Product Use & Professional Disclaimer

Silkiderma provides premium cosmetic products intended for topical, external use by adults.

  • Not Medical Advice: The information provided on this website is for educational purposes only and is not intended to diagnose, treat, or cure any skin condition.

  • Individual Results: Skincare results vary by individual. Silkiderma does not guarantee specific results.

  • Assumption of Risk: By purchasing, you acknowledge that you have reviewed the ingredient list for potential allergens. We recommend a 24-hour patch test before full use. Silkiderma is not liable for adverse reactions resulting from sensitivities or improper application.

3. Orders and Contract Formation

  • Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to decline or cancel any order (e.g., in cases of suspected fraud or stock inaccuracies).

  • Usage Restrictions: Products purchased from Silkiderma are for personal use only. Reselling our products on third-party marketplaces (e.g., Amazon, eBay) without a formal wholesale agreement is a violation of these Terms.

4. Pricing and Payments

  • Currency: All prices are listed in USD.

  • Adjustments: We reserve the right to adjust pricing at any time due to changes in raw material costs or market conditions.

  • Security: We use PCI-compliant encrypted payment processors. Silkiderma does not store your full credit card information.

5. Shipping and Returns

Your purchase is subject to our Shipping Policy and Return & Refund Policy, which are incorporated into these Terms by reference. Please note our strict 14-day return window and hygiene seal requirements.

6. Limitation of Liability

To the maximum extent permitted by law, Silkiderma and its directors shall not be liable for any indirect, incidental, or punitive damages—including skin irritation, loss of use, or data—arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.

7. Dispute Resolution

  • Informal Resolution: We value our customers. In the event of a dispute, you agree to first contact support@silkiderma.com to attempt a good-faith resolution.

  • Mediation: If informal resolution fails, disputes shall be settled through private mediation before pursuing further legal action, to the extent permitted by local law.

8. User Accounts & Termination

We reserve the right to suspend or terminate your account if we detect a violation of these Terms, including but not limited to:

  • Harassment of customer service staff.

  • Fraudulent chargeback claims.

  • Violation of intellectual property rights.

9. Modifications to Service

Silkiderma reserves the right to modify these Terms at any time. Your continued use of the site following the posting of changes constitutes your acceptance of those changes.