Privacy policy

At Silkiderma, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your information when you visit silkiderma.com and purchase our premium skincare products.

1. Information We Collect

We collect information to provide a refined shopping experience.

  • Identity & Contact Data: Name, shipping/billing address, email, and phone number.

  • Financial Data: Payment card details and transaction history (processed securely via encrypted third-party payment gateways).

  • Technical Data: IP address, browser type, time zone settings, and device identifiers.

  • Usage Data: Information about how you use our website, products, and services, including "Wishlist" items and cart additions.

2. How We Use Your Information

We use your data under the following legal bases:

  • Contractual Necessity: To process and deliver your orders.

  • Legitimate Interests: To improve our skincare formulations and website interface.

  • Consent: For marketing communications and newsletter subscriptions (which you can revoke at any time).

3. Cookies and Advanced Tracking

We use cookies, web beacons, and pixels (such as the Meta Pixel) to:

  • Keep track of items in your shopping cart.

  • Provide personalized skincare recommendations.

  • Analyze site traffic to optimize performance. Your Choice: You can set your browser to refuse all or some cookies. However, if you disable cookies, some parts of the Silkiderma store may not function properly.

4. International Data Transfers

As we offer international shipping, your data may be transferred to and processed in countries outside of your home jurisdiction. We ensure that all service providers (shipping carriers, cloud storage, payment processors) adhere to strict data protection standards equivalent to those in the European Union (GDPR) and North America.

5. Third-Party Disclosure

We do not sell, trade, or rent your personal data. We only share data with trusted partners essential to our operations:

  • Logistics Partners: To deliver your Silkiderma products.

  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal).

  • Marketing Tools: To send you requested updates (e.g., Klaviyo, Mailchimp).

6. Data Security

We have implemented industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business "need to know."

7. Your Legal Rights

Depending on your location, you may have the following rights:

  • Access/Correction: Request a copy of your data or fix inaccuracies.

  • Erasure: Request that we delete your personal data (the "Right to be Forgotten").

  • Opt-out: Unsubscribe from marketing at any time via the "Unsubscribe" link in our emails. To exercise these rights, contact our Data Privacy Officer at support@silkiderma.com.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.