Shipping policy

Thank you for choosing Silkiderma. We are committed to delivering our premium skincare formulations to customers worldwide with speed, safety, and transparency.

1. Order Processing

  • Timeframe: All orders are processed within 1–2 business days.

  • Schedules: Orders placed on weekends or public holidays will be processed on the following business day.

  • Fulfillment: Once your order has been handed to our carrier, you will receive a confirmation email with tracking details.

2. Complimentary Shipping

At Silkiderma, we believe in a transparent shopping experience. We offer Free Standard Shipping on all international orders. No minimum spend is required, and no hidden shipping fees will be added at checkout.

3. International Delivery Estimates

Shipping times vary by destination. Below are our estimated delivery windows for standard shipping:

  • North America: 6–12 business days.

  • Europe & United Kingdom: 8-12 business days.

  • Asia-Pacific: 9-13 business days.

  • Rest of World: 10-15 business days.

Please note: These are estimates. Final delivery times may be influenced by local postal services or customs clearance.

4. Customs, Duties, and Import Taxes

While shipping is free, Silkiderma is not responsible for any customs duties, taxes, or import fees applied by your destination country.

  • Responsibility: All fees imposed during or after shipping are the sole responsibility of the customer.

  • Compliance: We recommend contacting your local customs office for specific details on import thresholds for cosmetic products to avoid unexpected charges.

5. Address Accuracy & Delivery Issues

  • Accuracy: It is the customer's responsibility to provide a correct and complete shipping address. Silkiderma is not liable for packages delivered to incorrectly provided addresses.

  • Missing Packages: If your tracking information shows "Delivered" but you have not received your package, please contact us at support@silkiderma.com within 48 hours so we can assist in an investigation with the carrier.

6. Temperature Sensitivity Disclaimer

As our products contain high-quality active ingredients, we recommend retrieving your package promptly upon delivery—especially in extreme climates—to maintain the integrity and efficacy of the formulations.