Silkiderma Shipping Policy

Thank you for choosing Silkiderma! We are dedicated to providing you with a seamless and dependable shopping experience. Please take a moment to review our shipping policy below.

1. Order Processing

• All orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates

• Shipping rates are calculated based on the weight and destination of your order.
• Shipping costs will be clearly displayed at checkout before you complete your purchase.

3. Shipping Methods

• We offer standard shipping, which typically takes between 2-7 business days. Delivery times may vary depending on the order and location.

4. Shipping Availability

• Shipping is currently available to the USA and Canada only.
• We do not offer international shipping at this time.

5. Customs and Duties

• Orders shipped to Canada may be subject to customs duties and taxes imposed by the destination country.
• The recipient is responsible for any additional charges incurred during delivery.

6. Delivery Issues

• If you encounter any issues with delivery, please contact our customer service team at support@silkiderma.com.
• We are here to help and will work to resolve any problems to ensure your satisfaction.

7. Address Accuracy

• It is important to provide accurate shipping information to avoid delays or lost packages.
• Please double-check your shipping address before completing your purchase.

8. Delayed Shipments

• In the event of unexpected delays, we will notify you promptly and keep you updated on the status of your order.

9. Returns and Refunds

• For information on returns and refunds, please refer to our Return Policy.

If you have any questions or concerns regarding our shipping policy, feel free to contact us at support@silkiderma.com. Thank you for shopping with Silkiderma!