Silkiderma Return Policy

Thank you for shopping at Silkiderma! We are committed to ensuring your satisfaction. Please review our return policy below.

1. Returns

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.

2. Refunds

• Once we receive your returned item, our team will inspect it and process your refund.
• Refunds will be issued to the original payment method within 5 business days after the return is processed.

3. Exchanges

• If you received a defective or damaged item, we will gladly exchange it for a new one.
• Please contact our customer service team at support@silkiderma.com to initiate an exchange.

4. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or damaged items.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

5. How to Initiate a Return

• To initiate a return, please contact our customer service team at support@silkiderma.com.
• Provide your order number, a brief explanation of the reason for the return, and any relevant photos, if applicable.

6. Non-Returnable Items

• Certain items are non-returnable, including personalized products and perishable goods.
• Please check the product description for any specific return restrictions.

7. Cancellations

• If you wish to cancel your order, please contact us as soon as possible.
• Once an order has been shipped, it cannot be canceled.

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at support@silkiderma.com.